Watch a summary of our plan Download our whole plan

Welcome to Northumbrian Water's plan

Click on your area to find out how you will benefit from our plan.

Hello Northumberland

So, what's in this plan for you?

Your water bill will be 12% lower and your wastewater bill will be 14% lower by 2024/25. We'll make these reductions while delivering world class services and significant improvements for our environment.

In your area there's an abundance of water thanks to Kielder, our largest reservoir. Our new water transfer system will connect these supplies to all areas of Northumberland.

We'll reduce the risk of flooding - improving drainage and the way the water runs off the land during heavy rainfall.

You'll also benefit from smart water meters and the removal of lead pipes within our network.

Explore our six themes to find out how we're focusing on what matters most to our customers

Hello Tyne and Wear

So, what's in this plan for you?

Your water bill will be 12% lower and your wastewater bill will be 14% lower by 2024/25. We'll make these reductions while delivering world class services and significant improvements for our environment.

We're increasing the amount of water we can supply in your area with improved network connections and investment in infrastructure.

We'll reduce the risk of flooding - improving drainage and the way the water runs off the land during heavy rainfall. Our new `intelligent' wastewater network will use sensors to reduce sewer flooding in over 386,000 properties.

You'll also benefit from smart water meters and the removal of lead pipes within our network.

Explore our six themes to find out how we're focusing on what matters most to our customers

Hello County Durham

So, what's in this plan for you?

Your water bill will be 12% lower and your wastewater bill will be 14% lower by 2024/25. We'll make these reductions while delivering world class services and significant improvements for our environment.

We're protecting your water supply with investment in a new pumping station in Shildon and at our Mosswood water treatment works.

We'll reduce the risk of flooding in your area - improving drainage and the way the water runs off the land during heavy rainfall.

You'll also benefit from smart water meters and the removal of lead pipes within our network.

Explore our six themes to find out how we're focusing on what matters most to our customers

Hello Teesside

So, what's in this plan for you?

Your water bill will be 12% lower and your wastewater bill will be 14% lower by 2024/25. We'll make these reductions while delivering world class services and significant improvements for our environment.

We'll improve supplies from our water network, laying 53km of new water pipes to benefit over 200,000 properties. Investment in our water transfer system will mean we can move water across the network to where it's needed most.

We'll reduce the risk of flooding in your area - improving drainage and the way the water runs off the land during heavy rainfall.

You'll also benefit from smart water meters and the removal of lead pipes within our network.

Explore our six themes to find out how we're focusing on what matters most to our customers
Scroll to explore our plan Down
Recite Me