Watch a summary of our plan Download our whole plan


We are excited to share with you our business plan for 2020-25, which has been developed in partnership with our customers.

Our plan sets out our ambition to deliver world class services and explains how we'll do this.

We'll substantially reduce bills by 14% for our water customers and by 17% for our wastewater customers by 2024/25. We'll do this while delivering significant improvements for our environment.

This website is where you'll find key details about what our plan means for you and the full document can be downloaded above.

I hope you enjoy reading about our plan for you.

You can compare our performance to other water companies here:

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